gols Terms and Conditions

General Terms

Welcome to gols. These terms and conditions ("Terms") apply to the gols platform and all its associated services. By accessing this site, creating an account, or using any service, you agree to be bound by these Terms. If you disagree with any part of these Terms, please refrain from using this site.

gols reserves the right to amend these Terms and any platform rules at any time. Changes will be published on this page and will take effect from the date of publication. Users are responsible for visiting this page regularly to stay informed of any changes.

gols is an entertainment and sports-based online platform offering casino games and sports betting for users in Bangladesh. To learn more about gols, please read our About Us page.

Account Registration

To create an account on gols, you must provide accurate and complete information in the registration form. Providing false, incomplete, or misleading information may result in the account being closed and any balance in that account being forfeited.

2.1 One Person, One Account

Each person may create only one account. If multiple accounts are found under the same person's name, they will be closed and all bonuses will be cancelled.

2.2 Identity Verification (KYC)

gols may request a national ID card, passport, or other identity documents at any time for account verification. Identity verification may be mandatory before a withdrawal can be processed. Failure to submit documents may delay withdrawals.

2.3 Account Security

It is entirely your responsibility to keep your account password confidential and to maintain the security of your account. Any unauthorised access to your account must be reported to gols immediately. gols will not be liable for any loss caused by third-party access to your account.

Age Limit and Eligibility

All services on gols are available only to individuals who are 21 years of age or older. Use of this site by minors is strictly prohibited. By creating an account, you confirm that you are at least 21 years old and that you are using this platform voluntarily.

Creating or operating an account on behalf of a minor will be treated as a serious violation and such an account will be closed immediately. gols reserves the right to confirm a user's age through identity verification.

In addition, use of this site from any country or region where online gaming or betting is prohibited is not permitted. It is the user's own responsibility to comply with local laws applicable to their location.

Deposits and Withdrawals

4.1 Deposit Methods and Limits

Deposits on gols can be made via bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, and other major Bangladeshi banks). The minimum deposit amount is ৳200 per method.

When making a deposit, you must use a payment method registered in your own name. Deposits from third parties are not accepted and such transactions may be returned.

4.2 Withdrawal Methods and Limits

Withdrawals can be made via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 5–30 minutes, but may take longer if identity verification is pending.

When submitting a withdrawal request, the user must confirm that there are no active wagering requirements outstanding on their account. If unfulfilled wagering requirements exist, the withdrawal request will be delayed.

4.3 Transaction Authenticity

All deposit and withdrawal transactions are conducted through secure channels. In the case of suspicious transactions, gols reserves the right to hold the relevant funds until an investigation is complete.

Bonuses and Promotions

5.1 Welcome Bonus

New members at gols receive a 120% bonus on their first deposit, up to ৳15,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,200 bonus, giving a total balance of ৳2,200, and the wagering requirement to fulfil is ৳1,200 × 25 = ৳30,000.

Bonuses are not cash. Winnings from a bonus cannot be withdrawn until the wagering requirement is met. The wagering requirement must be fulfilled within 30 days of the bonus being credited to your account, otherwise the bonus will expire.

5.2 Other Promotions

gols regularly offers various promotional offers, including the weekly gols Reward (up to 30%, maximum ৳5,000), gols Cricket Festival (up to 50%, maximum ৳8,000), and the weekend gols Dhamaka (up to 45%, maximum ৳6,000). Each offer has its own terms — please read them carefully before claiming.

5.3 Bonus Abuse

Using multiple accounts, manipulative betting, or any other dishonest method to gain bonus advantages is strictly prohibited. If such activity is detected, the bonus and any winnings will be cancelled and the account may be closed.

Betting Rules

The following general rules apply to betting on gols:

• Once a game has started or a bet has been confirmed, it cannot be changed or cancelled.
• If the outcome of any round or match is affected by a technical error, gols reserves the right to void that bet.
• For sports betting, gols's own odds-setting method applies. Odds may change before a match begins.
• If a match or event is cancelled or postponed, the stake for that bet will generally be refunded, though specific rules for each sport may apply.
• Delays may occur in live betting, and gols is not liable for losses arising from connection issues.
• gols reserves the right to carry out additional verification on unusual or suspicious bets and to reject them if necessary.

6.1 Casino Games

All casino games are operated by a secure Random Number Generator (RNG) system, which ensures the impartiality of results. The RTP and other information for each game can be found in the game interface.

Prohibited Activities

The following activities are strictly prohibited on the gols platform:

1. Operating multiple accounts for the same person.
2. Attempting to access another user's account without authorisation.
3. Playing games or placing bets using automated software, bots, or scripts.
4. Exploiting any system or software vulnerability to gain an unfair advantage.
5. Using this platform for money laundering or any unlawful financial activity.
6. Registering an account under a false identity or using another person's identity.
7. Following coordinated betting strategies with the aim of abusing bonuses.
8. Carrying out cyber attacks against the gols platform or its users.

Involvement in any of the above activities will result in the immediate closure of the account, forfeiture of all balances and bonuses, and legal action may be taken if necessary.

Account Suspension and Closure

8.1 Suspension by gols

gols may temporarily suspend or permanently close any account at any time for the following reasons:

• Violation of these Terms.
• Providing false or incomplete information.
• Suspicious or fraudulent activity.
• Failure to complete identity verification.
• Concerns relating to financial security.

8.2 Closure by the User

You may close your account at any time. Please contact our customer service team for this. All active bets must be settled before the account is closed, and any remaining balance above the minimum may be withdrawn.

8.3 Self-Exclusion

As part of our responsible gaming policy, you may request to exclude yourself from the platform for a specified period. For details on our responsible gaming policy and self-exclusion, please read our Responsible Gaming page.

Data Privacy

gols takes the protection of users' personal information very seriously. Full details of how your information is collected, used, and kept secure are provided in our Personal Data Protection and Privacy Policy.

By creating an account, you accept the terms of our privacy policy. Where disclosure of information is required by applicable law for a security investigation or legal proceedings, gols will be obliged to do so.

gols uses SSL encryption to keep all transactions and personal data secure. Your information will not be shared with third parties for marketing purposes, though limited information may be shared with authorised parties for payment processing and identity verification.

Limitation of Liability

gols always strives to maintain the quality of its services, but will not be liable in the following situations:

• If a game or bet is left incomplete due to loss of internet connection or a technical error.
• Delays or errors caused by third-party service providers (payment gateways, game studios).
• Service interruptions resulting from unexpected technical failures or cyber attacks.
• Problems with the user's own device or internet service.
• Loss caused by the user's own negligence or mistake.

gols's maximum liability in any specific incident will be limited to the amount of the user's direct loss in that incident. gols is not liable for indirect, special, or consequential losses.

Changes to Terms

gols reserves the right to change, add to, or remove any part of these Terms at any time. Changes will take effect as soon as they are published on this page.

For significant changes, gols will endeavour to notify users via their registered email or through the platform. However, this is an effort only — it is the user's own responsibility to visit this page regularly to stay informed of changes.

Continued use of the site after any changes will be taken as your acceptance of the updated Terms. If you do not agree with any change, you may stop using the site and request that your account be closed.

Contact and Support

If you have any questions or points of clarification regarding these Terms, please contact the gols customer service team. Our support team is available in both Bengali and English, seven days a week, 24 hours a day, via live chat and email.

For quick answers to common questions, visit our Frequently Asked Questions (FAQ) section — it covers many questions about accounts, payments, bonuses, and games.

To contact us by email: [email protected]