gols Privacy Policy
This document provides a full description of how important your personal information is to us and how it is stored and used.
Introduction and Scope
gols is an online betting and casino platform operated for Bangladeshi users. This privacy policy applies to services provided through the golsbet.cam website, mobile app and all our digital services.
In this document, "we", "our" or "gols" refers directly to the golsbet.cam platform. "You" or "user" means any registered or unregistered person using our services.
This privacy policy is an integral part of our Terms and Conditions. Creating an account or starting to use the service means you have accepted the terms set out in this policy.
What Information Is Collected
gols collects only the information necessary to provide services, ensure security and improve the user experience. The categories of information collected are listed below:
2.1 Registration and Identity Information
- Full name and date of birth (for age verification — to confirm the 21+ age requirement)
- Mobile number and email address
- National ID (NID) or passport number (for KYC verification)
- Username and password (stored in encrypted form)
2.2 Financial Transaction Information
- Details of deposit and withdrawal transactions
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Bank account information (for bank transfers)
- Transaction history and bonus claim records
2.3 Technical and Usage Information
- IP address and device type
- Browser type and operating system
- Site access time, session duration and page visit history
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
- Live chat session logs
- Content of email communications
- Records of complaints or support requests
Purpose of Using Information
Collected information is used only for the purposes listed below. Information is never sold to any third party or transferred for advertising purposes.
| Purpose | Explanation |
|---|---|
| Account Management | For registration, login, password recovery and OTP verification. |
| Identity Verification (KYC) | To confirm age (21+) and identity and to prevent money laundering. |
| Financial Transaction Processing | To carry out deposits, withdrawals and bonus distribution. |
| Customer Support | To provide assistance via chat or email and to resolve complaints. |
| Security and Fraud Prevention | To detect suspicious activity and keep accounts secure. |
| Service Improvement | To analyse user behaviour and improve the platform experience. |
| Legitimate Communication | To send important updates, policy changes or promotional messages (subject to consent). |
Information Storage and Security
gols places the highest importance on the security of your information. We use industry-standard security measures:
4.1 Technical Security
- All data transfers are secured through SSL (Secure Socket Layer) encryption.
- Passwords and sensitive information are never stored directly — only encrypted hashes are stored.
- Firewalls and intrusion detection systems are active at the server level.
- Regular security audits and vulnerability assessments are conducted.
4.2 Retention Period
Information for active accounts is retained until the account is closed. Even after account closure, financial records and KYC information are kept for the period required under applicable law. Once that period has passed, information is securely deleted or anonymised.
4.3 Internal Access Controls
Only authorised staff can access your information, and only when required for specific tasks. All staff are bound by confidentiality agreements and trained in data protection.
Sharing Information with Third Parties
gols never sells your personal information. However, information may be shared with third parties in the limited circumstances below:
- Payment processors: The minimum necessary information is shared with the relevant provider to process transactions through bKash, Nagad, Rocket, Upay and bank transfers.
- Identity verification services: Information may be shared with authorised verification bodies to complete the KYC process.
- Legal authorities: Information may be provided in response to a lawful request from a court or government authority under Bangladeshi law.
- Technology partners: Technology service providers used to operate the site may have limited access to information — they are bound by the same confidentiality terms as we are.
For any sharing of information beyond the list above, your explicit consent will be obtained.
Cookies and Tracking Technologies
The gols website uses cookies and similar technologies that help improve your browsing experience.
6.1 Types of Cookies
- Essential cookies: For storing login sessions, security tokens and language preferences. Without these, the site does not function properly.
- Functionality cookies: Used to remember your preferences, settings and previous session information.
- Analytics cookies: To understand the number of page visits and usage patterns, which are used for service improvement.
6.2 Cookie Controls
You can turn off non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the site.
User Rights and Controls
Every user registered with gols has the following rights over their own information:
- Right to access: You may request to know what information we hold about you.
- Right to correction: If any of your information is incorrect, you may apply to have it corrected.
- Right to deletion: Where there is no legal obligation to retain data, you may request that applicable information be deleted when closing your account.
- Opt out of marketing communications: You may let us know at any time if you wish to stop receiving promotional emails or messages.
- Data portability: In certain circumstances, you may request to receive your information in a structured, readable format.
To exercise these rights, contact our support team via live chat or email. We provide support in Bengali and English 24 hours a day, seven days a week.
Protection of Minors' Information
All gols services are for persons aged 21 or older only. We do not knowingly collect any information from minors.
Age verification is mandatory during the registration process. If there is reason to believe a user is under 21, the relevant account will be suspended and the collected information will be deleted. Detailed guidance on age verification and child protection is available in our Responsible Gaming policy.
International Transfer of Information
gols's servers and technology infrastructure may be located in various countries. If information is transferred outside Bangladesh, we ensure contractually that the recipient follows equivalent protection standards and complies with applicable data protection laws.
The protection standards set out in this policy apply equally to international transfers.
Policy Changes and Updates
gols reserves the right to revise this privacy policy at any time. For significant changes, registered users will be notified in advance by email or through a notice on the site.
Continuing to use the service after a revision means you have agreed to the updated policy. It is therefore recommended that you read this page carefully after each change.
For any questions about this policy or our services, you are welcome to contact us. Answers to common questions can be found in our FAQ section.
This privacy policy was last updated in January 2025. Published by golsbet.cam.