gols's commitment to responsible gaming

Q: I think someone I know who is underage is using gols — what should I do?

Email support@golsbet.cam immediately or let us know via live chat. Our team will investigate promptly and take the necessary action. Any information related to the protection of minors is handled with full confidentiality.

Betting is a form of entertainment — not a way to earn money. gols wants every player to have fun within safe limits. Learn about our tools, warning signs and support options on this page.

For ages 21+ 24/7 support available

When does gaming become a problem?

For many people, placing bets on cricket or slots is simply a source of fun. But for some, it can become a habit and affect family life, finances and mental health. gols believes that awareness is the strongest protection.

Our Terms and Conditions clearly state that all casino and betting activities at gols are for persons aged 21 and over only. Minors are not permitted to open an account or place any kind of bet. Age must be verified during account verification.

Balanced betting means never wagering more than you can afford to lose. Set a fixed budget and do not go beyond it. Do not chase losses by placing more bets to make up for what you have lost. Before making a deposit via bKash, Nagad or Rocket, decide on a maximum limit for that day.

If you ever feel that gaming is getting out of control, speak directly with our team via gols's 24/7 live chat or email. Our support team responds in Bengali and English.

gols's commitment: We do not limit responsible gaming to policy documents — it sits at the centre of how we operate. Safety tools are active on every player's account, and you can request a limit change or self-exclusion at any time.

To learn more about us, visit our About Us page — it covers gols's values and team.

Tools to keep yourself safe

gols provides the following tools on every account — available to use at any time.

Deposit Limit

Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is lowered it takes effect immediately; raising it requires a waiting period.

Spending Control

Session Time Limit

Set a time limit for each gaming session. When the set time is up, an automatic warning appears and the session ends.

Time Management

Temporary Break

If you want to take a break for a few days, your account can be temporarily closed for 24 hours to 30 days. Logging in is not possible during this time.

Voluntary Break

Self-Exclusion

If you have a long-term problem, you can request a permanent or long-term self-exclusion. Submit a request via live chat or email and our team will close your account promptly.

Permanent Protection

Loss Limit

Set a cap on how much you can lose within a given period. When the limit is reached, the session ends automatically.

Loss Control

Reality Check

Pop-up notices appear at set intervals showing how long you have been playing and how much you have won or lost. This gives you a moment to remind yourself of where you stand.

Self-Awareness

Warning signs of problem gambling

If you notice any of the signs below in yourself or someone you know, seek help — this is not a sign of weakness, but of awareness.

Trying to win back lost money

The urge to place more bets to "recover" losses instead of stopping — this is the start of a dangerous cycle.

Betting with money you need

Betting with money meant for food, rent or family expenses — a clear sign of going beyond your budget.

Hiding it from family and friends

Concealing how much you are betting or how much you have lost, or lying to those close to you.

Disrupted sleep and routine

Staying up late to bet, neglecting work or studies — daily life is being disrupted.

Restlessness when unable to bet

Becoming irritable or anxious when you cannot place a bet — a sign of psychological dependence.

Betting with borrowed money

Taking loans or credit to bet — a sign of moving toward financial trouble.

The 21+ age limit is strictly enforced

To open an account and play any betting or casino game at gols, you must be at least 21 years old. This is a mandatory rule — no exceptions.

Age must be verified during account verification using a national ID card or passport. If any information is found to be false, the account will be closed immediately and deposited funds may be forfeited.

Make sure no underage member of your household can access your account. Do not share your password, and avoid leaving your device logged in and unattended.

Age is verified when opening an account
Identity is confirmed before withdrawals as well
Suspicious accounts are flagged automatically
Accounts belonging to minors are suspended immediately

What can you do to protect your family?

If there are children or teenagers at home, use parental control software on your devices. Keep your browser history and passwords secure.

Enable two-factor authentication (OTP) on your gaming account so that others cannot easily gain access.

If you suspect someone nearby is a minor trying to bet using bKash or Nagad, let us know by email.

Ways to get help

You do not have to face this alone. You can get support through any of the options below — with complete confidentiality.

gols Live Chat Support

Connect to gols's 24/7 live chat at any time. Our team responds in Bengali and English. Talk to us directly about deposit limits, self-exclusion or any concern you have.

Contact by Email

If you are not comfortable talking directly, write to us by email. Our support team replies to every message with full confidentiality. Email address: [email protected]

Talk to family and trusted people

Open up to a family member or a close friend. Often the support of someone close can open the door to professional help.

Professional mental health counselling

Speak with a mental health specialist or counsellor. Government hospitals in Bangladesh have mental health departments where you can go for advice.

Support groups

Talking to people who have been through the same experience can give great strength. Social organisations and volunteer groups provide support with full confidentiality.

Read the FAQ

Answers to common questions about responsible gaming, account limits and self-exclusion can be found on our FAQ page.

Tips for healthy betting habits

If you want to keep betting as entertainment, follow a few simple habits. gols always wants your experience to be enjoyable, not stressful.

Set your budget first

Decide in advance the maximum amount you will spend on betting each week or month, and stick to that limit. Using the deposit limit tool keeps this under control automatically.

Take regular breaks

Do not play for long stretches at a time. Take a short break every hour. If you are tired or in a low mood, avoid betting — your decisions may not be sound at that moment.

There is no guarantee of winning

Slots, roulette or cricket betting — outcomes are uncertain in every case. There is no strategy or system that always works. Play with that reality in mind.

Not under the influence of alcohol or substances

Avoid betting under the influence of any substance or during moments of emotional stress. Decisions made with a clear head are the right decisions.

Common questions about responsible gaming

Yes. When you activate self-exclusion, your account is locked, but your remaining balance is kept safe. Once the exclusion period ends, or by contacting us through the designated process, you can request a withdrawal. Speak with our team on live chat for more details.

Lowering a limit takes effect immediately. A request to increase a limit has a waiting period before it comes into force — this is intentional, to prevent impulsive decisions.

Email [email protected] immediately or let us know via live chat. Our team will investigate promptly and take the necessary action. Any information related to the protection of minors is handled with full confidentiality.

A temporary break is usually set for 24 hours to 30 days, and the account reactivates automatically once it ends. Self-exclusion can be long-term or permanent, and reactivating it requires a more involved process — which is deliberately made difficult.

No — betting is a form of entertainment, not a reliable source of income. Outcomes are uncertain in every game. Those who treat betting as regular income may face financial risk. gols always advises: only play with money you can afford to lose without it affecting your daily life.

All your information is protected through SSL encryption. Responsible gaming requests — including self-exclusion and limit changes — are handled with complete confidentiality. Full details are available in our Privacy Policy.